Effective Date: August 30, 2026
Please read carefully.
These Terms contain a binding arbitration agreement and a class-action waiver (Section 22) that affect your legal rights. You may opt out of arbitration within 30 days of first accepting these Terms — see Section 22.3.
These Terms of Service (the "Terms") form a legally binding agreement between you and Mecha App LLC, a Georgia limited liability company ("Mecha," "we," "our," "us"), governing your access to and use of the Mecha website, mobile applications, APIs, and related services (collectively, the "Service"). By creating an account, tapping a "Sign up" or "Accept" button, downloading our mobile app, or otherwise using the Service, you (i) agree to these Terms and our Privacy Policy (incorporated by reference), and (ii) consent, under the federal Electronic Signatures in Global and National Commerce Act ("E-SIGN") and comparable state statutes, to receive all notices, disclosures, and agreements electronically. If you do not agree, do not create an account and do not use the Service.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you. Notify us at contact@trymecha.com immediately if you suspect unauthorized access, credential theft, or misuse. You may not sell, rent, sublicense, or transfer your account to any third party. We may require phone or identity verification before enabling certain features (e.g., posting a website link on a shop profile).
Mecha operates a two-sided marketplace that helps vehicle owners ("Drivers") discover, message, obtain estimates from, and book independent mechanic shops ("Mechanics" or "Shops").
Mecha is not a party to any transaction, agreement, appointment, quote, bid, or repair between a Driver and a Mechanic.
We do not employ Mechanics, we do not staff, control, direct, or supervise their work, we do not set their prices, we do not perform, warrant, guarantee, or insure the services they provide, and we are not liable for those services or the outcome of them. Mechanics are independent contractors and operators solely responsible for their own businesses, employees, and workmanship. All payments for repair services are made directly between Driver and Mechanic, outside the Mecha platform.
If you list a shop on Mecha, you represent, warrant, and agree that:
Mecha may charge subscription fees for Mechanic access to the Service (see Section 8). Continued access requires an active subscription in good standing.
"The Bay" is a feature that lets Drivers describe a repair need and receive offers ("Bids", shown to Drivers as "quotes") from Mechanics. Bids submitted through the Bay are non-binding invitations to negotiate. No contract for services is formed between Driver and Mechanic until both parties have separately agreed on price, scope, and terms outside the Service (typically at the shop, in person or by phone). Neither Mecha nor these Terms warrant that any Bid will be accepted, that any minimum or maximum price will apply, or that any Bid reflects the ultimate charge for the work.
Mechanics agree not to submit fictitious, misleading, or "lowball" bait bids. Drivers agree not to solicit bids they have no intention of considering (e.g., solely to obtain a competitive quote for use elsewhere).
Access to Mechanic features requires a paid subscription ("Mecha Pro"), billed monthly or annually via our payment processor Stripe, Inc. Current pricing is displayed at checkout and may change with notice.
Free trial and first charge: if we offer a free trial, we will disclose its length before enrollment. At the end of the trial, we will automatically charge the payment method on file for the plan you selected, unless you cancel before the trial ends.
Auto-renewal (California / New York / Oregon / Colorado / DC / other states): your subscription automatically renews at the then-current price at the end of each billing period until you cancel. We will send you a reminder notice before annual renewals and any material price change. You may cancel at any time via Profile → Manage billing → Stripe Portal. Cancellation stops future renewals; it does not entitle you to a refund of the current period unless required by law.
Refunds: subscription fees are generally non-refundable except where required by law, or as we may grant in our sole discretion (for example, an accidental double-charge). To request a refund review, email contact@trymecha.com within 14 days of the disputed charge.
Chargebacks: if you dispute a charge with your card issuer without first contacting us, we may suspend or terminate your account. All subscription payments are processed by Stripe under Stripe's own terms; we do not receive or store your full card details.
Cost estimates, service recommendations, maintenance schedules, and vehicle data delivered through the Service — including any output produced by our AI-powered features (which use Anthropic's Claude model) — are informational and for general guidance only. They are not: (a) a quote or offer from any specific Mechanic; (b) an appraisal, warranty, or guarantee of price, condition, or service; (c) professional automotive, legal, financial, or safety advice; or (d) a substitute for physical inspection by a qualified mechanic.
AI models can produce inaccurate, incomplete, or outdated output. Actual repair costs can vary significantly by vehicle, region, parts availability, and labor market. You must confirm all pricing and scope with the Mechanic directly before authorizing any work, and you agree not to rely on AI output as the sole basis for any repair, purchase, safety, or financial decision.
You will not hold Mecha responsible for damage, injury, cost overruns, warranty voidance, or any other consequence arising from your reliance on Service-generated estimates, recall notices, maintenance reminders, or AI output.
Reviews and ratings are permanent, publicly visible, and searchable. You may leave a review only if you have direct personal experience with the Mechanic. You agree:
These rules mirror the FTC's Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465). Violations can result in review removal, account termination, and referral to the FTC. We reserve the right to display, format, aggregate, translate, moderate, or remove reviews at our discretion.
"User Content" means any message, review, photo, video, profile description, shop listing, bid text, website URL, or other material you submit to the Service. You retain ownership of your User Content. You grant Mecha and its successors a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, modify (for technical purposes only), create derivative works of (e.g., thumbnails, transcriptions), publicly display, publicly perform, distribute, and otherwise use your User Content in connection with operating, providing, improving, and promoting the Service. This license continues for User Content you delete only to the extent necessary for backups, moderation records, and compliance with legal obligations.
You will not post User Content that:
No hyperlinks in free-text. To reduce phishing and off-platform scams, we block URLs in messages, bids, reviews, intake forms, and other free-text fields. Mechanic Shops may post one opt-in website link on their public profile, subject to validation, Safe Browsing checks, and a warning interstitial. Attempting to circumvent these rules is a violation.
We are not obligated to pre-screen User Content but may (and reserve the right to) monitor, moderate, edit, remove, or refuse any User Content in our discretion. Removal is not a determination of any legal rights. Consistent with Section 230 of the Communications Decency Act (47 U.S.C. § 230), Mecha is not the publisher or speaker of User Content submitted by others.
Mecha respects intellectual property rights. If you believe your copyrighted work has been copied and posted on the Service in a way that constitutes infringement, please send a written notice under 17 U.S.C. § 512 to our designated DMCA agent containing:
DMCA Agent
Mecha App LLC — DMCA Agent
Atlanta, Georgia, USA
Email: contact@trymecha.com (subject line: "DMCA Notice")
We may remove or disable access to material claimed to be infringing and, in appropriate circumstances, terminate the accounts of repeat infringers. Counter-notification procedures are available under § 512(g). False or fraudulent notices may create liability under 17 U.S.C. § 512(f).
If we offer a referral program, its specific rules (e.g., trial extensions, account credits, eligibility) are disclosed within the Service and are incorporated by reference. Referral incentives have no cash value, are not transferable, are void where prohibited, and may be modified or discontinued. Manipulating referrals (self-referrals, fake accounts, click-farms) voids all associated credit and may result in account termination.
By creating an account and providing contact information, you consent to receive transactional communications from Mecha (account, security, appointment, billing, safety) via email and in-app or push notifications. You may disable push notifications in your device settings.
SMS text messages: if you provide a mobile phone number and opt in to SMS (for example, to verify your phone for the shop-link feature or to receive appointment reminders), you consent under the Telephone Consumer Protection Act (47 U.S.C. § 227) and the FCC's implementing rules to receive such messages, which may be sent by automated system. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase. We do not send marketing SMS; only transactional / verification / service-related messages.
You acknowledge that the actual repair, inspection, modification, or service of a vehicle occurs off-platform, at the Mechanic's premises or a mobile service location, and involves inherent risks including bodily injury, property damage, mis-repair, warranty voidance, and financial loss. You knowingly assume all such risks associated with any interaction, transaction, quote, bid, appointment, or repair arising from your use of the Service, and you release Mecha from any liability arising from that off-platform conduct to the fullest extent permitted by law.
The Service is provided "as is" and "as available." To the fullest extent permitted by applicable law, Mecha, its affiliates, licensors, and service providers disclaim all warranties, express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, accuracy, and any warranties arising from course of dealing or usage of trade.
Without limiting the foregoing, Mecha does not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) results obtained from the Service will be accurate or reliable; (c) any Mechanic listed on the Service is licensed, insured, competent, honest, or of any particular quality; (d) any repair, quote, estimate, or bid will be honored or adequate; (e) any AI-generated output is accurate; or (f) any content is true or not offensive.
Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.
To the fullest extent permitted by law, in no event will Mecha, its affiliates, or their respective officers, directors, employees, agents, or licensors be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages; any loss of profits, revenue, data, goodwill, use, or business opportunity; any personal injury, property damage, or wrongful death arising from off-platform repair work; or any damages arising from unauthorized access to, alteration of, or destruction of your data, however caused, whether based in contract, tort, statute, or otherwise, even if Mecha has been advised of the possibility of such damages.
Mecha's total cumulative liability for any and all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid Mecha for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) US $100.
The limitations and exclusions in this Section 18 apply to the maximum extent permitted by law even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability will be limited to the greatest extent permitted by law.
You will defend, indemnify, and hold harmless Mecha, its affiliates, and their respective officers, directors, employees, and agents from and against any and all third-party claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your access to or use of the Service; (b) your User Content; (c) your breach of these Terms or any representation or warranty you make in them; (d) your violation of any applicable law or third-party right, including intellectual property, privacy, or publicity rights; (e) for Mechanics, any repair work you perform or fail to perform, any claim by any customer, employee, or third party arising from your business, and any tax, wage-and-hour, or licensing dispute; and (f) for Drivers, any claim by any Mechanic arising from your conduct on or in connection with the Service.
If you send us ideas, suggestions, feature requests, or other feedback about the Service ("Feedback"), you grant Mecha a perpetual, irrevocable, worldwide, royalty-free, fully-paid, sublicensable, transferable license to use, disclose, reproduce, modify, and otherwise exploit that Feedback for any purpose, with no obligation of attribution or compensation to you. You waive any moral rights in Feedback to the extent permitted by law.
You may delete your account at any time via Profile → Delete my account. Deletion is scheduled: your account is locked immediately and permanently deleted after a 7-day grace period, during which you can sign in and restore it. We may suspend, restrict, or terminate your access to the Service (in whole or in part), remove content, or refuse future service, with or without notice, for any reason, including (i) breach of these Terms; (ii) conduct that risks harm to Mecha, other users, or third parties; (iii) legal or regulatory requirements; or (iv) long-term inactivity.
Sections that by their nature should survive termination — including Sections 4, 5, 8, 9, 10, 11, 12, 15, 16, 17, 18, 19, 20, 22, 23, 24, 25, 26, 27, 28 — will survive.
Please read this section carefully. It requires most disputes with Mecha to be resolved by binding individual arbitration and waives your right to a jury trial and to participate in a class action or class-wide arbitration.
22.1 Agreement to Arbitrate. You and Mecha agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, our advertising, or the relationship between you and Mecha (each, a "Dispute") — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after the termination of these Terms — will be resolved through binding individual arbitration. This agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq.
22.2 Exceptions. Disputes eligible for small-claims court (individual, non-class) may be brought there instead. Either party may seek injunctive or other equitable relief in court to protect intellectual property or Service-security interests. Nothing in this section prevents you from bringing an issue to a government agency (e.g., FTC, state Attorney General, EEOC).
22.3 Right to Opt Out (30 days). You may opt out of this arbitration agreement by sending written notice to contact@trymecha.com with subject line "Arbitration Opt-Out" within thirty (30) days of first accepting these Terms. Your notice must include your name, the email associated with your account, and a clear statement that you are opting out. Opting out does not affect any other provision of these Terms.
22.4 Arbitrator and Rules. The arbitration will be administered by JAMS under its Streamlined Arbitration Rules for disputes under US $250,000 and its Comprehensive Rules otherwise, as modified by these Terms. The arbitrator will apply Georgia law (see Section 24). The rules and filing forms are available at jamsadr.com.
22.5 Location and Format. Arbitration will be conducted in Atlanta, Georgia, or, at your election if you are a US consumer, in the federal judicial district where you live. Hearings under Streamlined Rules may be conducted by video or telephone.
22.6 Fees. Mecha will pay filing and arbitrator fees to the extent they exceed what you would pay to file a comparable lawsuit in your local state court. Each party otherwise bears its own attorneys' fees except where the arbitrator awards fees under a statute or contract.
22.7 Class-Action and Jury-Trial Waiver. You and Mecha each waive any right to a jury trial and any right to bring or participate in a class, collective, representative, or private-attorney-general action against the other. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding. If a court finds this class-waiver unenforceable as to any claim, that specific claim will be severed and heard in court; the remaining claims will proceed in individual arbitration.
22.8 30-Day Notice of Dispute. Before initiating arbitration, you agree to send Mecha a written notice describing the Dispute and the relief you seek, to the address in Section 28. Mecha will send you the same notice for any Dispute we bring. The parties will attempt in good faith to resolve the Dispute within 30 days of the notice; if it isn't resolved, either party may commence arbitration.
Mecha is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics or public-health emergencies, war, terrorism, civil unrest, government orders, labor disputes, power or internet outages, or failures of third-party service providers (including AWS, Supabase, Anthropic, Stripe, Google, or Apple).
These Terms and any Dispute arising out of or relating to them or the Service are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-laws principles. Subject to Section 22, any Dispute not required to be arbitrated will be resolved exclusively in the state or federal courts located in Fulton County, Georgia, and both parties consent to the personal jurisdiction and venue of those courts. If you are a consumer whose law grants you the right to sue in your local jurisdiction, those mandatory rights are not overridden.
If you use the Mecha iOS app downloaded from Apple's App Store, the following additional terms apply between you and Apple Inc.:
If you use the Mecha Android app, comparable pass-through terms from Google's Play Store Developer Distribution Agreement apply.
We may update these Terms as the Service evolves. If we make material changes (for example, changes affecting your rights, arbitration, or payments), we will notify you at least 30 days before the changes take effect via in-app notice or email to the address on your account. Non-material changes take effect on the Effective Date at the top of this page. Your continued use of the Service after a change takes effect constitutes acceptance. If you do not agree to a change, you must stop using the Service before the change takes effect.
For questions, notices, or to exercise any rights under these Terms:
See also our Privacy Policy.