Support
How can we help?
We read every message. For most questions, email is the fastest way to reach us — usually a same-day reply on weekdays.
Response times
Weekdays: usually same day.
Weekends and holidays: within 48 hours.
Common questions
How do I delete my Mecha account?+
Open the Mecha app → tap your profile → Account & Settings → Delete my account. Deletion is scheduled: your account is locked right away and permanently deleted after a 7-day grace period (sign in before then to restore it). It removes your profile, vehicles, appointments, and conversations. Read-only records (past reviews, invoices) are anonymized so the other party isn't affected.
How do I manage my shop subscription?+
Open the Mecha app → tap your profile → Account & Settings → Manage subscription. You can update your card, switch plans, or cancel at any time. Cancellations take effect at the end of your current billing period.
How do drivers use Mecha?+
Mecha is free for drivers, forever. Add your vehicles to My Garage, search for shops nearby, or describe what's wrong in The Bay and let local shops send you real price quotes. Learn more on the For car owners page.
How do shops use Mecha?+
Shops list their services, service radius, and hours, and receive real jobs from local drivers — no per-lead fees, no commissions. Pricing and plan details are on the For shops page.
Is Mecha available on iOS and Android?+
Yes. Mecha ships on both iPhone and Android. Search "Mecha" on the App Store or Google Play to install.
Legal
Mecha App LLC, Georgia, United States.